Shipping & Returns

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • You have 7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be returned in a secure postal bag.
  • Your item needs to have the receipt or proof of purchase.

For additional information in this section, please refer to the Terms and Conditions at check out.

Refunds

  • If refunded for a product fault – Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If refunded for a incorrect sizing – Once we receive your item, we will inspect it and notify you that we have received your return and confirm the new sizing you wish to have sent out in its place. If change of pricing occurs in size changing, the overdue amount will need to be paid before new item will be shipped.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

For additional information in this section, please refer to the Terms and Conditions at check out.

Change of Size Replacement

  • If you wish to return a product for a size change – If you ordered the incorrect size it’s simple to do a size change free of charge excluding additional postage charges.
  • The buyer will need to ship the item to the Paws Pet Wear warehouse in Perth WA, Please contact Paws Pet Wear info@pawspetwear for postal details and new sizing conformation.
  • Once the item is received and inspected, the buyer will be notified via email of it’s arrival.
  • The postage for the new order will be at then charge to the buyer before the new product is shipped. If change of pricing occurs in size/product changing the overdue amount will also need to be paid before the new item is shipped.

For additional information in this section, please refer to the Terms and Conditions at check out.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

For additional information in this section, please refer to the Terms and Conditions at check out.

Contact Us

If you have any questions on how to return your item to us, please contact us and we would be happy to help get the situation sorted for you as soon as possible.